by Weston Adcock, Assumption, IL
Starting Tuesday September 8th Sloan Implement will open its call center for 2015 harvest. If you do business with Sloan Implement, AMS call support is free during business hours. Business hours include 7 a.m. to 6 p.m. during the week and 7 a.m. to 3 p.m. on Saturdays. We will have 3 experienced AMS individuals staffing the call center each day. This will be your best outlet and fastest response for all your AMS questions. This past spring we took 3,500 calls with over 200 per day and still averaged a wait time of less than 30 seconds. If by chance all 3 lines are in use and you do not want to wait on hold, you will have the ability to leave a call back number that saves your place in line and generates an automatic return call. You also have the ability to connect with the call center by sending an email or requesting a call back through our Sloans App. You can download the Sloan App for Iphone and Android by clicking here.
If you need assistance after the call center is closed, Sloans will now be offering after hours support to keep your operation going into the night and on weekends. From 6 p.m. to 9 p.m. during the week, 3 p.m. to 6 p.m. on Saturday, and 12 p.m. to 5 p.m. on Sundays we will be providing voicemail support. If you leave a detailed message of your issue with your name and number, you will get a timely response from a member of our AMS team. For this added service we will charge $50 for the call.
Thank you again for your business, we look forward to helping you through harvest this year.
Sloan Support is written by the product support team at Sloan Implement, a 20 location John Deere dealer in Illinois and Wisconsin. Learn more at www.sloans.com