by Jared Wheeler, Assumption, IL
The Sloan Support Call Center now has the ability to accept emails through our call center software. Customers are now able to email questions and we can reply back to them or call them back if need be. You can email email@example.com or firstname.lastname@example.org and they will both go the same place. Please remember to include your name and phone number in the email so we know how to respond. Also, please be sure to include the topic of your question in the subject line of the email. The easiest way to access this feature is by using the Sloan Implement app and click the new Call Center button and email us directly from the app using your smartphone. Customers also have the option on that screen in the app to request a call from a specialist.
It will display the estimated wait time and you can enter your phone number and be placed in line for a call back as soon as the next available product specialist is available. This means no more waiting on hold.
We appreciate your feed back as we fine tune the Sloan Support Call Center experience. You can download the Sloan App for Iphone or Android by visiting sloans.com